About The Position

Under the direct supervision of a pharmacist, the Retail Pharmacy Clerk greets and screens customers, responds to routine requests, and refers customers to a pharmacist or technician when needed. The clerk provides courteous, age-appropriate service, helps customers locate products, and keeps the clerk and customer areas neat and orderly. The role includes operating a cash register and handling cash, checks, charges, payroll deductions, and credits; maintaining register documentation and balance; and assisting with deposit preparation. The clerk also accurately enters information into the pharmacy computer, performs other technical and clerical duties supporting daily pharmacy operations, stocks and rotates merchandise, and removes outdated medications from the pharmacy and assigned units. This position reports to the Director, Pharmacy Services and Retail Pharmacy Supervisor.

Requirements

  • High school diploma or equivalent.
  • Basic math skills and ability to perform mathematical proportion problems.
  • Knowledge of the metric system.
  • Typing skills and ability to enter data accurately into a computer.
  • Manual dexterity and ability to follow oral and written instructions.
  • Attention to detail, accuracy, and efficiency.
  • Ability to prioritize multiple functions and job tasks based on patient need.
  • Good interpersonal skills and effective communication.
  • Professional attitude and ability to deal with hostile or upset individuals.
  • Ability to analyze work situations, solve problems, work under supervision, and learn 1,000 generic and trade names.

Nice To Haves

  • Previous pharmacy experience.
  • Previous clerk experience.
  • Previous health care experience, especially in a pharmacy.

Responsibilities

  • Greet and screen customers in a friendly, professional manner; respond to routine requests and refer customers to a pharmacist or technician when needed.
  • Provide service appropriate to age-related differences and help customers locate products courteously and efficiently.
  • Maintain neat and orderly clerk and customer areas.
  • Accurately enter data into the pharmacy computer and maintain computer skills needed to receive information and perform duties.
  • Perform cash register duties and process cash, checks, charges, payroll deductions, and credits.
  • Maintain register documentation, assist with deposit preparation, and keep the register balanced.
  • Attend department meetings, share ideas and opinions, and contribute to projects that improve the Pharmacy.
  • Prioritize tasks based on patient need.
  • Remove outdated medications from the pharmacy and assigned units; stock shelves and rotate stock appropriately.
  • Communicate effectively in writing, by telephone, and with staff and coworkers; provide excellent in-person and telephone customer service.
  • Maintain and clean necessary equipment and promptly report failures or repair needs to the immediate supervisor or Pharmacy Manager.
  • Recommend policy and procedure changes to the Pharmacy Manager or another appropriate hospital manager.
  • Perform other duties as assigned.
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