Retail Personal Banker I - Chicago, IL (Ukrainian Village)

Fifth Third Bank • Chicago, IL

27d • $43,680 - $69,900 • Onsite

About The Position

The Retail Personal Banker I provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. The role processes teller transactions and also works as a member of the platform staff. Using a consultative sales and service process, the banker helps customers understand and address financial needs and provides solutions across the customer lifecycle. The position is accountable for risk management, following policies and procedures, and acting in ways that support positive experiences for customers and colleagues. While operating within the Bank's risk appetite, the banker identifies, assesses, manages, monitors, and reports risks.

The position is based in a normal office environment in Chicago, Illinois (Ukrainian Village). The listed annual base pay range is $43,680 to $69,900. The role may also participate in an incentive compensation plan, with payment based on company, business line, and/or individual performance. Fifth Third describes its benefits as comprehensive and designed to support employees and their families' physical, financial, emotional, and social well-being.

Requirements

• High school diploma or GED and six months of customer service experience, or a college degree, or equivalent military experience.
• Ability to develop comfort with both acquiring new households and deepening customer relationships.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Business acumen.
• Demonstrated ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach with current and prospective customers to uncover needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the products, services, and processes offered.
• Collaborate with internal partners to ensure customer needs are met and problems are resolved.
• Analyze customer credit data and related financial information to ensure customers are offered appropriate solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Process teller transactions and adhere to balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks while operating within the Bank's risk appetite.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs supporting employees' and families' physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED