Retail Operations Team Member

Nouria•Goffstown, NH

About The Position

Nouria Energy Corporation is a family-owned fuel distributor, convenience store operator, and car wash operator in New England. The Retail Operations Team Member, referred to in the description as a Sales Associate, is responsible for the proper and efficient operation of the station during their shift in accordance with company policy. The role supports store profitability and growth while meeting customer needs and delivering friendly, courteous service. The position includes providing customer service, promoting products and specials, preparing shift reports, communicating store-operation updates to management, maintaining store safety and appearance, and operating assigned equipment safely. Team members help enforce environmental and hazardous-material regulations, support the Safety and Health program, and promptly report workplace incidents. The role also involves housekeeping and maintaining the physical condition, cleanliness, and attractiveness of store facilities.

Requirements

Must be at least 18 years of age.
Read, understand, and write English at an eighth-grade level.
Be able to validate identification before selling tobacco and/or alcohol, as required by regulations.
Lift and carry merchandise, including cases of milk, soft drinks, beer, and juice, using proper lifting techniques; lifting requirements are stated as up to 30 pounds and up to 50 pounds at times.
Remain calm and respond to emergencies according to policies and procedures.
Tolerate exposure to gasoline fumes and cleaning products.
Work in varying temperature environments, including coolers, outdoors in different weather conditions, and inside the store.
Traverse and access all areas of the store.
Stand for prolonged periods.
Work prolonged periods sitting at a desk and using a computer.
Interact with customers in a friendly, professional manner.
Work a flexible schedule as needed.

Responsibilities

Operate the station properly and efficiently during the assigned shift, in accordance with company policy.
Communicate store-operation information and changes to management verbally and in writing, especially matters that may adversely affect operations.
Prepare an end-of-shift report according to company guidelines.
Provide a positive customer experience by greeting customers warmly and professionally.
Suggest purchases and promote specials.
Take responsibility for executing the customer service program at the site.
Take necessary steps to minimize safety risks to employees, customers, and suppliers.
Ensure environmental and hazardous-material regulations are followed.
Maintain store safety and security and document accidents or incidents.
Maintain the customer environment inside and around the store perimeter.
Operate assigned equipment safely and efficiently.
Support implementation of the Safety and Health program.
Promptly report workplace accidents, injuries, incidents, or illnesses.
Complete the new employee safety orientation procedure.
Perform general housekeeping and other related duties as required.
Maintain the physical condition, safety, cleanliness, and attractiveness of store facilities.