Retail Operations Manager

Sodexo Careers • Oklahoma City, OK

2d • Onsite

About The Position

Sodexo is seeking a customer-centered and results-driven Retail Operations Manager to lead retail food operations at OU Children's Hospital located in Oklahoma City, OK. This position leads the day-to-day operations of the hospital café and retail food services, including grab-and-go options, with a focus on delivering exceptional service, maintaining operational excellence, and creating a positive dining experience for all guests. The ideal candidate should have experience working in a food retail environment.

Requirements

• Management experience in the food service industry (restaurants, catering, hospitality, hotels, etc.)
• Previous experience working in a high volume facility
• Ability to learn quickly and adapt
• Technical skills and can learn new software quickly
• Interpersonal skills and ability to build relationships with stakeholders
• Bachelor’s Degree or equivalent experience
• 3 years Minimum Management Experience
• 3 years Minimum Functional Experience in retail operations

Responsibilities

• Manage all retail operations including catering for the hospital
• Motivate, coach, mentor and develop frontline staff and supervisors
• Interact with customers, hospital staff, and visitors to ensure customer satisfaction
• Oversee cash handing processes and POS programming and maintenance
• Maintain all product merchandising, marketing and ordering standards are in place
• Coordinate department safety and sanitation

Benefits

• Medical
• Dental
• Vision Care
• Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off
• Company Holidays
• Career Growth Opportunities
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level