Retail Operations Manager

Whistle Workwear•Everett, WA

1d•Onsite

About The Position

Whistle Workwear is seeking a dedicated Retail Operations Manager to lead and develop store teams, ensuring operational and sales success while delivering an exceptional customer experience. This role is crucial in upholding the company's values of honesty, respect, and integrity, and contributing to the growth of a leading specialty retailer in the Western U.S.

Requirements

Minimum of 2 years of retail management experience in a Store Manager or similar leadership role
High school diploma or equivalent required
Strong leadership, coaching, and team development abilities
Excellent verbal and written communication skills
Ability to work independently and manage multiple responsibilities effectively
Availability to work a full-time schedule, including evenings, weekends, and holidays
Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
Valid driver’s license required

Nice To Haves

Bilingual skills are a plus

Responsibilities

Lead, motivate, coach, and develop store team members to support operational and sales success
Oversee daily store and omni-channel operations to deliver a positive customer experience
Promote a customer-focused culture through strong leadership and effective selling practices
Manage staff training, scheduling, performance feedback, and daily supervision responsibilities
Handle store opening and closing procedures, required paperwork, and cash management tasks including bank deposits and change orders
Welcome customers, assist with product inquiries, answer phones, and ensure excellent customer service
Maintain store cleanliness, organization, inventory processing, and damage reporting procedures
Support community events, monitor store performance, and complete additional duties assigned by leadership
Ensure compliance with company policies and procedures while driving sales and profitability goals