Retail Operations Manager

Sodexo•Reno, NV

3d•$81,685 - $105,710

About The Position

At Sodexo, our retail dining programs play a vital role in supporting the Renown Health community—serving caregivers, visitors, and guests with quality, convenience, and hospitality. As a Retail Operations Manager, you’ll lead day‑to‑day operations across high‑volume retail food venues, ensuring exceptional service, strong financial performance, and a welcoming dining experience. This role is ideal for a hands‑on foodservice leader who thrives in fast‑paced environments and is passionate about people, process, and guest satisfaction.

Requirements

Experience managing high‑volume retail or foodservice operations, preferably in healthcare, campus, or hospitality environments
Strong financial acumen with the ability to manage budgets, control costs, and analyze performance metrics
Proven leadership skills with experience coaching and developing teams in a fast‑paced setting
A commitment to food safety, regulatory compliance, and operational excellence
A customer‑focused mindset with a passion for creating welcoming and efficient dining experiences
Bachelor’s Degree or equivalent experience
3 years of experience in retail operations
3 years of management experience

Responsibilities

Lead daily operations across retail dining outlets, ensuring consistent service, food quality, and a positive guest experience
Drive financial performance by managing labor, food cost, inventory, and retail sales strategies
Hire, train, and develop frontline teams while fostering a culture of accountability, engagement, and service excellence
Ensure compliance with food safety, sanitation, and healthcare regulatory standards
Partner with leadership on retail innovation, merchandising, and marketing initiatives to enhance customer satisfaction and increase revenue