Retail Operations Manager

Snif•New Jersey, NY

11h•Remote

About The Position

Snif is a fine-fragrance company whose products are sold through its direct-to-consumer website and select retail partners. The Retail Operations Manager owns retail order execution from order receipt through fulfillment, delivery, and invoicing as the company expands its distribution. The role ensures orders are processed accurately, retailer shipment and invoice requirements are met, and exceptions are resolved in time to protect commitments. This is a hands-on individual-contributor role and Snif’s primary ownership point for retail order execution. The manager coordinates with Sales, Procurement and Inventory, Finance, and manufacturing and fulfillment partners; resolves operational exceptions within agreed guidelines; and escalates inventory-allocation, commercial, or spending decisions requiring approval. The role also helps develop the processes, reporting, and tools used to support retail partners, working directly with the VP of Operations, to whom the position reports. Snif is based in New York City and operates as a remote team. The position may require travel approximately 10–20% of the time depending on business needs.

Requirements

At least 3 years of relevant experience in wholesale order management, retail operations, or customer operations within a consumer products business.
Experience personally managing national retailer orders from receipt through delivery and invoicing, including resolving exceptions across internal teams and fulfillment partners.
Experience supporting multiple distribution centers and meeting retailer routing and compliance requirements.
Hands-on experience monitoring EDI transactions, diagnosing operational errors, and working with providers to resolve them.
Experience working directly with third-party warehouses and transportation partners on fulfillment and delivery issues.
Strong Excel or Google Sheets skills, including reconciling order, inventory, shipment, and invoice data.
Sound judgment when priorities compete, with the ability to explain risks, recommend actions, and recognize when a decision requires approval.
Clear communication, careful attention to detail, and consistent follow-through.
Examples of improving an operating process, with a clear explanation of the candidate’s contribution and the resulting change in accuracy, service, or manual effort.

Nice To Haves

Experience in beauty, fragrance, personal care, or home products.
Familiarity with OpenText, ShipIQ, Partners Online, or comparable retailer systems.
Experience improving workflows through ERP systems or automation.
Proficiency in LLMs such as Claude or GPT.
Experience supporting new retailer launches or managing Amazon fulfillment alongside national wholesale accounts.

Responsibilities

Own daily order management across retail channels, including Ulta, Ulta International, Amazon, and future distribution channels.
Validate incoming purchase orders against approved item data, pricing, quantities, inventory availability, and delivery requirements, and resolve discrepancies before confirming orders.
Coordinate with Procurement and Inventory to identify shortages, execute agreed fulfillment priorities, and communicate risks with recommended actions.
Work with fulfillment providers to meet retailer requirements for order confirmation, routing, labeling, shipping documentation, pickup, and delivery.
Monitor EDI transactions and retailer portals, resolve missing or rejected documents, and verify that required order, shipment, and invoice information has been received.
Prepare and submit invoices, reconcile ordered, shipped, and invoiced quantities, and work with Finance to resolve discrepancies and deductions.
Investigate operational chargebacks, prepare dispute documentation, track deadlines, and address recurring causes.
Own retail order-execution readiness for new retailer and item launches, including operational data checks, test orders, documented workflows, and handoffs with Commercialization, Sales, Procurement and Inventory, and fulfillment partners.
Maintain accurate order records and reporting by retailer and distribution center, including deadlines, shipment status, exceptions, and next actions.
Improve procedures, service reporting, and backup coverage; simplify or automate repetitive work and verify that changes improve accuracy and reliability.
Identify operational issues early, bring the relevant partners together, and drive issues such as inventory shortages, rejected EDI documents, and at-risk shipments to resolution.