Retail Operations Manager

Origin Bank • Dallas, TX

8h

About The Position

The Retail Operations Manager provides direct, hands-on support to branch teams to ensure smooth daily operations, compliance with regulatory requirements, and delivery of consistent, high-quality service. This role focuses on maintaining operational readiness, resolving process challenges, and acting as the go-to resource for branch staff on operational questions, core/technology use, and policy application. The Retail Operations Manager travels regularly to branches to conduct training, provide on-site assistance, and ensure operational standards are met.

Requirements

• Bachelor's degree (B. A.) from four-year college or university; minimum eight to ten years banking and operations experience; or equivalent combination of education and experience.

Responsibilities

• Serves as the primary operational contact for branch bankers, assisting with policy interpretation, transaction troubleshooting, and procedural guidance.
• Support new branch openings, relocation, and closures by coordinating operational setup and readiness.
• Partner with retail leadership to ensure consistent execution of daily operational tasks across all locations.
• Ensures operational excellence by preparing banking centers for annual audits by directly conducting or overseeing mock audits at regular intervals.
• Conduct routine branch visits to monitor adherence to internal policies, audit requirements, and regulatory standards (BSA/AML, Reg CC, Reg E, etc.).
• Address and resolve compliance gaps promptly, providing follow-up training and documentation.
• Ensure proper handling of cash management, security and operational procedures, and loss prevention measures.
• Provide one-on-one and group operational training for branch employees, focusing on new and existing policies and procedures, technology updates, and best practices.
• Mentor all retail bankers to ensure operational and compliance excellence.
• Serves as a subject matter expert for the core banking system, teller platform, and branch technology tools.
• Troubleshoot operational issues to identify and recommend process improvements to enhance branch efficiency and customer service.
• Responsible for all bank and market initiatives to eliminate exceptions, including: Monitoring all Deposit, Compliance, and QC exception reports. Ensuring bankers remedy Deposit, Compliance, and QC exceptions in a timely manner. Coaching best practices to eliminate exceptions.
• Manages all key boxes for the assigned market and is responsible for adding new employees and deleting terminated employees.
• Responsible for managing each banking center’s vendor contracts for the assigned market, including keeping a master list of contracts and reviewing contracts at time of renewal.
• Moderate to heavy travel required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager