Retail Online Order Picker / Package Packer - Mid day and Closing Shifts
About The Position
This retail team member role supports customer service and store operations, including online order fulfillment. The team member helps customers find products and solutions, provides a fast and friendly checkout, and assists with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes. The role also supports truck unloading, stocking, planograms, merchandise recovery, and maintaining a well-merchandised and in-stock store. Team members follow company policies, procedures, safety and shrink programs, and applicable legal requirements. The position includes cross-training in Custom Framing sales and production and may involve other duties as assigned. The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be. Some outdoor work may be required when retrieving shopping carts or unloading trucks. The position's hours include nights, weekends, and early mornings. Physical requirements include standing for long periods, moving throughout the store, bending, lifting, carrying, reaching, stretching, lifting heavy boxes, and accessing high shelves using a ladder or similar equipment. The listed total base pay range is $19.29–$22.60. The position may be eligible for overtime compensation according to state and local laws. Michaels requires team members in this role to be at least 16 years old. The application deadline is January 5, 2027; the position may remain open until then, and interviews may begin earlier.
Requirements
- Must be at least 16 years old.
- Ability to remain standing for long periods and move throughout the store.
- Ability to bend, lift, carry, reach, and stretch regularly.
- Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.
- Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Nice To Haves
- Retail and/or customer service experience preferred.
Responsibilities
- Help customers shop, locate products, and find solutions.
- Provide a fast and friendly checkout experience and handle cash according to standards.
- Promote the Rewards program and Private Label Credit Cards and complete enrollments.
- Educate customers about the Voice of Customer (VOC) survey.
- Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POG) processes.
- Complete merchandise recovery and maintenance, including merchandise returns and general store recovery, to maintain a well-merchandised and in-stock store.
- Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
- Support shrink and safety programs.
- Follow standard operating procedures and company programs, policies, and standards to ensure compliance with applicable laws and requirements.
- Interact with others in an accepting and respectful manner, maintain a positive attitude in difficult situations, promote company values, and serve as a positive role model.
- Cross-train in Custom Framing sales and production.
- Perform other duties as assigned.
Benefits
- 401(k) with employer match, depending on position and eligibility
- Employee Assistance Program
- Medical coverage, depending on position and eligibility
- Dental coverage, depending on position and eligibility
- Vision coverage, depending on position and eligibility
- Telemedicine services
- Flexible spending accounts
- Commuter benefits
- Tuition assistance
- Adoption assistance
- Voluntary insurance options
- Employee discounts
- Partner discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
