Retail Mortgage Loan Officer
About The Position
The Retail Mortgage Loan Officer develops mortgage business through referrals, outbound sales, and credit union-provided leads. The officer takes complete first mortgage loan applications, gathers initial documentation, and forwards applications to processing. The role originates applications that meet Alliant’s product guidelines and supports borrowers throughout the process to promote a smooth and timely experience. The position supports the Credit Union’s relationship culture through ongoing customer contact, quality service, and strong product knowledge. It also requires compliance with the Bank Secrecy Act, applicable laws, company policies and procedures, and Privacy Act directives, while maintaining integrity in interactions involving members and their accounts. Duties may change with or without notice.
Requirements
- A bachelor’s degree in finance, business, economics, or a related field, and at least 5 years of retail loan officer or related experience.
- Alternatively, at least 6 years of retail loan officer or related experience in lieu of the education requirement.
Responsibilities
- Develop new mortgage business through referral sources, including realtors and past clients.
- Conduct outbound calls and sell to member leads and credit union-provided non-member leads.
- Develop and continually grow a diverse referral base.
- Prospect and follow up on credit union-provided leads, and identify and promote Alliant’s mortgage strengths and niches.
- Develop and consistently execute a goal-focused business plan.
- Take accurate and complete first mortgage loan applications, collect initial documentation, and forward it to the processing unit.
- Originate quality applications that meet Alliant’s product guidelines.
- Set proper borrower expectations and work with members and processing staff to facilitate a smooth, timely experience and meet member expectations.
- Support the Credit Union’s relationship culture through ongoing customer contact, quality service, and superior product knowledge.
- Ensure compliance with applicable state and federal laws, company procedures, and policies.
- Maintain integrity and ethics in actions and conversations involving credit union members and their accounts, and comply with Privacy Act directives.
- Ensure business transactions comply with Bank Secrecy Act policies and processes.
Benefits
- Health care insurance
- Vision insurance
- Dental insurance
- 401(k) with employer match
- Annual performance bonus
- Work from home up to 3 days a week
- Paid parental leave
- Employee discount programs
- Paid personal and sick days
- 11 paid holidays
- Education reimbursement
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What This Job Offers
Job Type
Full-time
