Retail Merchandising Support Associate, Walnut Creek Broadway Plaza - Full Time
About The Position
The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, helps deliver a seamless and welcoming in-store experience. The role executes merchandise movement and placement strategies, supports visual merchandising, and maintains organized, attractive, and shoppable sales-floor and fitting-room spaces. It also includes keeping pricing and promotional signage accurate, replenishing merchandise, and assisting with merchandise moves. The associate greets and assists customers, listens to their needs, provides product guidance, supports sales goals, and shares loyalty-program benefits. They collaborate with colleagues across departments to maintain a positive, hospitable environment, complete daily tasks, and prepare the department for the next business day. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules include weekend shifts and depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to build customer connections, help achieve sales goals, and participate in sales-boosting events.
- Ability to create a welcoming environment and foster meaningful conversations with customers and colleagues.
- Ability to learn store products and provide guidance based on customers’ needs and product features and choices.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Ability to use point-of-sale technology and digital tools effectively.
- Ability to work across departments and levels to support sales and the customer experience.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts.
- Maintain clean, organized, attractive, and shoppable sales-floor and fitting-room areas by recovering, replenishing, and restocking merchandise.
- Keep pricing and promotional signage accurate and up to date.
- Greet customers, offer assistance, listen to their needs, and provide product guidance and a welcoming shopping experience.
- Support sales goals, participate in sales-boosting events, and share loyalty-program benefits with customers.
- Acquire new customers by opening credit accounts and communicating loyalty benefits.
- Use point-of-sale technology and digital tools to support transactions and the shopping experience.
- Collaborate with colleagues across departments, reorganize the department, complete outstanding tasks, and prepare the space for the next day.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
