Retail Merchandising Support Associate, Walnut Creek Broadway Plaza - Full Time

Macy's•Walnut Creek, CA

9h•$18 - $22•Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, improve the visual appeal of the sales floor, maintain organized and shoppable displays, and ensure pricing and promotional signage is accurate and up to date. You also provide a welcoming presence, greet customers, and offer assistance. You collaborate with colleagues across departments to support sales and create a positive, hospitable environment. The role includes preparing and organizing the sales floor, supporting visual merchandising by updating mannequins and resetting floor layouts, assisting customers, recovering sales areas and fitting rooms, replenishing merchandise, updating signs and pricing, and supporting merchandise moves. You share loyalty program benefits, help close out the day by reorganizing and restocking the department, and contribute to sales goals and store results. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to connect with customers, help achieve store sales goals, and participate in sales-boosting events.
Ability to create a welcoming environment and foster meaningful conversations and connections.
Ability to learn about store products and provide customers with guidance based on their needs and product features and choices.
Ability to use point-of-sale technology and digital tools.
Ability to work with colleagues at all levels and across departments.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours, lift up to 50 pounds, stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Execute merchandise movement and placement strategies.
Maintain visually appealing, organized, and shoppable sales floor displays.
Ensure pricing and promotional signage is accurate and up to date.
Prepare the sales floor by cleaning, organizing, updating mannequins, and resetting layouts in line with company directives.
Greet customers, listen to their needs, and provide friendly, thoughtful assistance and product guidance.
Recover the sales floor and fitting rooms, replenish merchandise, and support merchandise moves.
Share loyalty program benefits and assist with acquiring new customers by opening credit accounts.
Use point-of-sale technology and digital tools to support transactions and the shopping experience.
Collaborate across departments to support sales, meet shared goals, and improve the customer experience.
Reorganize and restock the department at the end of the day and help prepare it for the next day.
Work toward daily sales goals and participate in sales-boosting events.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice