Retail Merchandising Support Associate, Walden Galleria - Full Time

Macy's • Cheektowaga, NY

3d • Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you help deliver a seamless and inspiring in-store experience. You execute merchandise movement and placement strategies, enhance the visual appeal of the sales floor, maintain organized and shoppable displays, and ensure pricing and promotional signage is accurate and up to date. You also provide a visible, welcoming presence, greeting customers and offering assistance with genuine hospitality. You collaborate with colleagues across departments to support sales, shared goals, and a positive customer-focused culture.

The role includes supporting visual merchandising by updating mannequins, resetting floor layouts, and aligning presentations with company directives. You maintain sales-floor and fitting-room readiness by recovering spaces, updating signs and prices, replenishing merchandise, and supporting merchandise moves. You assist customers, share loyalty program benefits, and help close out the day by reorganizing departments, restocking merchandise, and preparing for the next business day.

Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, along with regular attendance and punctuality.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create customer connections, help achieve sales goals, and participate in sales-boosting events.
• Ability to foster a welcoming, friendly environment and engage in meaningful conversations.
• Ability to learn about store products and provide customers with guidance based on their preferences and product features.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools effectively.
• Ability to work with colleagues at all levels and across departments.
• Ability to meet daily sales-goal challenges.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Execute merchandise movement and placement strategies and support merchandise moves.
• Enhance the visual appeal of the sales floor, maintain organized displays, update mannequins, and reset floor layouts in line with company directives.
• Keep sales floors and fitting rooms clean, organized, and shoppable by recovering spaces and replenishing merchandise.
• Ensure pricing and promotional signage is accurate and up to date.
• Greet customers, listen to their needs, offer assistance, and create welcoming customer connections.
• Share loyalty program benefits and acquire new customers by opening credit accounts.
• Support sales goals and sales-boosting events, and use product knowledge to guide customers.
• Use point-of-sale technology and digital tools to support transactions and the shopping experience.
• Collaborate with colleagues across departments to support shared goals and customer experience.
• Reorganize departments, restock merchandise, and prepare the space for the next business day.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed