Retail Merchandising Support Associate, Fresno Fashion Fair - Full Time

Macy's•Fresno, CA

4d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising or Front of House Colleague, helps deliver a seamless and welcoming in-store experience. The role executes merchandise movement and placement strategies, improves the visual appeal of the sales floor, maintains organized and shoppable displays, and ensures pricing and promotional signage is accurate and current. The associate is a visible, welcoming presence who greets customers, offers assistance, and works with colleagues across departments to support sales and a positive customer experience. Daily work includes maintaining a clean and organized sales floor, updating mannequins, resetting floor layouts according to company directives, recovering the sales floor and fitting rooms, replenishing merchandise, updating signs and pricing, and carrying out merchandise moves. The associate assists customers with product guidance, supports sales and loyalty initiatives, and helps reorganize and restock the department at the end of the day. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create connections with customers, contribute to sales goals, and participate in sales-boosting events.
Ability to foster a welcoming, friendly environment and engage customers in meaningful conversations.
Ability to learn about store products and provide customer guidance based on customer needs, product features, and choices.
Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
Ability to use point-of-sale technology and digital tools, including processing register transactions.
Ability to work effectively with colleagues at all levels and across departments.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Required visual abilities include close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts.
Maintain clean, organized, well-presented, and shoppable sales floor displays and fitting rooms.
Ensure pricing and promotional signage is accurate and up to date.
Greet customers warmly, listen to their needs, provide assistance and product guidance, and create a welcoming shopping experience.
Replenish merchandise and support merchandise moves as needed.
Share loyalty program benefits and acquire new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Collaborate with colleagues across departments to support sales, meet shared goals, and elevate customer experience.
Help reorganize departments, restock merchandise, and prepare the sales floor for the next day.
Work toward daily sales goals and participate in sales-boosting events.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice