Retail Sales Ambassador - Designer Handbags, Fresno Fashion Fair - Full Time
About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. You serve as the expert for your assigned vendor, brand, or area, communicate customer needs and shopping patterns to leadership and vendors, and carry out strategic merchandising initiatives. The role also involves providing an exceptional customer experience, supporting vendor partnerships and events, maintaining the sales floor, and using Macy’s point-of-sale systems and company devices to complete transactions. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. The role requires at least one year of previous selling or retail experience. Physical duties include standing, moving, reaching, lifting at least 30 pounds, and using ladders. Frequent use of computers and other technology is also required.
Requirements
- At least one year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to stand, move, reach, lift at least 30 pounds, stoop, kneel, crouch, and climb ladders; must be able to stand for at least two consecutive hours.
- Color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, make product recommendations, and upsell.
- Act as a liaison between designated vendors, personal stylists, and store leadership.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement practices to drive sales, inventory turnover, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales in a warm, celebratory manner.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
