RETAIL MANAGER, FOOD AND NUTRITION

Compass Group • Grand Blanc, MI

9d

About The Position

The Retail Manager is responsible for the overall success of the retail café, patient dining, physician lounges, and catering operations within a 400-bed acute care hospital. The role oversees daily operations, financial performance, customer satisfaction, and team development while maintaining high standards of food quality, safety, and service. The Retail Manager directly supervises six team members or leaders and serves as a key liaison between Food & Nutrition Services and hospital leadership.

Requirements

• ServSafe® Certification required or obtained within an established timeframe.
• Ability to manage multiple priorities in a fast-paced healthcare environment while maintaining high service and quality standards.

Nice To Haves

• Three or more years of progressive leadership experience in foodservice, dietary, retail dining, or hospitality operations.
• Healthcare foodservice experience, including retail dining, catering, and/or physician hospitality services, strongly preferred.
• Knowledge of retail dining trends, customer engagement strategies, food production, sanitation standards, food cost controls, and presentation.
• Demonstrated leadership, coaching, team development, and employee engagement skills.
• Strong written and verbal communication skills and ability to build relationships across all levels of the organization.
• Financial acumen, including budgeting, forecasting, labor management, and financial analysis.
• Proficiency in Microsoft Office Suite, email, point-of-sale systems, and other operational software.

Responsibilities

• Oversee daily operations of the retail café, physician lounges, and catering services, ensuring exceptional customer service, hospitality, and operational excellence.
• Lead six direct reports, including hiring, training, scheduling, coaching, performance management, engagement, and retention.
• Manage departmental budgets, forecasting, financial reporting, productivity, and retail performance; implement food, labor, and supply cost controls.
• Monitor sales, customer satisfaction, and operational metrics to identify growth opportunities, service enhancements, and continuous improvement.
• Oversee purchasing, inventory management, and vendor relationships to maintain product quality and availability.
• Ensure compliance with regulatory, sanitation, safety, and infection prevention standards.
• Coordinate catering services and special events across the hospital campus.
• Partner with culinary, marketing, and operational teams to implement new programs, promotions, and retail initiatives.
• Serve as the primary liaison with hospital administration, clinical leaders, and key stakeholders, promoting safety, accountability, and service excellence.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and accidental death insurance
• Disability insurance
• Retirement plan
• Paid time off
• Paid parental leave
• Holiday time off (varies by site/state)
• Personal leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• May be eligible for additional paid and/or unpaid time off in accordance with applicable laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed