Retail Manager Full Time

Sun Tan City•Menomonee Falls, WI

About The Position

The Salon Director contributes to Sun Tan City’s success by leading a team to create and maintain the Sun Tan City Experience for clients. The role regularly exercises discretion in managing the overall operation of the salon. Most time is spent supervising and directing the workforce, making staffing decisions, ensuring client satisfaction and quality experiences, motivating staff to achieve performance goals, handling minor maintenance issues, maintaining salon cleanliness, and managing safety and security. The Salon Director models Sun Tan City principles to deliver an exceptional client experience. The position requires a five-day workweek of at least 40 hours. The Salon Director works a varying number of mid and/or closing shifts each week, as determined by supervisors based on business trends and staffing needs.

Requirements

Management and/or sales experience.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Strong knowledge of client service techniques and operational practices.
Strong problem-solving and organizational/planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, including the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment.
Ability to lift or assist in lifting items and heavy boxes.
Ability to bend down to pick up trash, towels, and other items from floors.
Ability to perform salon cleaning functions, including dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts as business needs require.
Ability to work a five-day, minimum 40-hour workweek and varying mid and/or closing shifts.

Nice To Haves

College education preferred, but not required.

Responsibilities

Develop and coach employees to provide excellent client experiences.
Respond promptly to client concerns and issues.
Set a positive example and remain calm during high-volume periods.
Hold team members accountable for quality client service.
Develop action plans to drive company metrics.
Motivate and instruct the salon team by implementing company programs.
Promote Sun Tan City’s culture, values, and mission with integrity and honesty.
Plan, communicate, and delegate responsibilities to ensure smooth operations.
Maintain salon cleanliness, maintenance, sanitation, and organization.
Manage staffing levels to support employee development and salon operations.
Follow applicable wage and hour laws for non-exempt team members and minors.
Use operational tools, including labor guidelines, reports, cash management, and inventory management, to plan for and achieve operational excellence.
Use financial reports to identify and address trends and issues in salon performance.
Conduct performance assessments, provide feedback, and set challenging goals to improve sales performance.
Manage ongoing sales.
Manage salon safety and security and address minor maintenance issues.