Retail Manager Full Time

Sun Tan City - STC Management Group, LLC•Menomonee Falls, WI

1h•$42,000 - $45,000

About The Position

The position leads a Sun Tan City salon team and manages the salon’s overall operation, exercising discretion to create and maintain an exceptional client experience. The Salon Director supervises and directs employees, makes staffing decisions, ensures client satisfaction, motivates staff to meet performance goals, handles minor maintenance issues, maintains cleanliness, and manages salon safety and security. The role also models Sun Tan City’s principles and promotes its culture, values, and mission. This position requires at least 40 hours over five days each week, including a varying number of mid or closing shifts based on business trends and staffing needs. The role may require working independently and alone during shifts when business needs require.

Requirements

Management and/or sales experience required.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Strong knowledge of client service techniques and operational practices.
Strong problem-solving and organizational and planning skills.
Strong leadership skills and knowledge of supervisory practices and procedures, with the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment.
Ability to lift or assist in lifting items and heavy boxes.
Ability to bend down to pick up trash, towels, and other items from floors.
Ability to perform salon cleaning tasks, including dusting, sweeping, mopping, and scrubbing.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

College education preferred, but not required.

Responsibilities

Develop and coach employees to provide excellent client experiences.
Swiftly follow up on client concerns and issues.
Set a positive example and maintain a calm demeanor during high-volume periods.
Promote quality client service and hold team members accountable for it.
Develop action plans to drive company metrics and motivate and instruct the salon team through company programs.
Manage with integrity and honesty and promote Sun Tan City’s culture, values, and mission.
Plan, identify, communicate, and delegate responsibilities to support smooth operations.
Oversee salon cleanliness, maintenance, sanitation, and organization.
Manage staffing levels to support employee development and salon operations.
Ensure adherence to applicable wage and hour laws for non-exempt team members and minors.
Use operational tools, including labor guidelines, reports, cash management, and inventory management, to plan for and achieve operational excellence.
Use financial reports to identify and address trends and issues in salon performance.
Conduct regular performance assessments, provide feedback, and set challenging goals to improve sales performance.
Manage ongoing sales.