Retail Manager 3

Sodexo Careers•Owings Mills, MD

5d•Onsite

About The Position

Sodexo's Campus Segment is seeking an experienced Retail Manager to join their team at Stevenson University in Owings Mills, MD. The Retail Manager will be responsible for the overall leadership, performance, and daily operations of multiple retail dining locations across campus. This role involves driving service excellence, ensuring operational consistency, and fostering a strong, engaged team culture while supporting the broader mission of Sodexo Campus Dining. As a highly visible campus leader, the Retail Manager will drive operational excellence, develop and inspire their team, and deliver an exceptional customer experience. They will partner closely with campus stakeholders and Sodexo support teams to elevate the retail dining program and meet the evolving needs of students, staff, and guests, playing a key role in shaping the student and campus guest experience through innovation, hospitality, and strong operational execution.

Requirements

A work history demonstrating strong employee engagement, leadership skills, as well as previous supervisory experience, and the ability to work collaboratively.
At least 2-3 years of food management experience with a focus on front of the house retail operations.
A strong understanding of POS systems, cash handling management, and computer software.
Ability to manage multiple priorities, demonstrate professional communication skills, and have a passion for a high level of customer service.
Ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as needed.
Proven client relationship and customer service skills.
Associate's Degree or equivalent experience.
2 years of management experience.
1 year of work experience in concessions, retail sales, or store operations.

Nice To Haves

Catering/banquet management experience is a plus.
Prior experience promoting national brands in a campus environment.

Responsibilities

Have oversight of day-to-day operations in multiple Food Retail venues.
Deliver high-quality food service while engaging with students.
Be a hands-on leader and team player.
Provide excellent customer service, leading a team while maintaining a clean, safe environment.
Lead frontline teams, mentoring them in accurate cash handling, operations, open and closing processes.
Train and manage the department's HACCP Safety Programs, Sodexo programs, and daily operational standards.