Retail Manager 3

Sodexo•Owings Mills, MD

7d•$67,405 - $87,230•Onsite

About The Position

Sodexo’s Campus Segment is seeking an experienced Retail Manager to join our team at Stevenson University, located in Owings Mills, MD. As the Retail Manager, you will be responsible for the overall leadership, performance, and daily operations of multiple retail dining locations across campus. You will drive service excellence, ensure operational consistency, and foster a strong, engaged team culture while supporting the broader mission of Sodexo Campus Dining. As a highly visible campus leader, you will drive operational excellence, develop and inspire your team, and deliver an exceptional customer experience. You will partner closely with campus stakeholders and Sodexo support teams to elevate the retail dining program and meet the evolving needs of students, staff, and guests. You will play a key role in shaping the student and campus guest experience through innovation, hospitality, and strong operational execution.

Requirements

Have a work history demonstrating strong employee engagement, leadership skills, as well as previous supervisory experience, and the ability to work collaboratively.
Have at least 2-3 years of food management experience with a focus on front of the house retail operations, catering/banquet management experience is a plus.
Has a strong understanding of POS systems, cash handling management, and computer software.
Can manage multiple priorities, demonstrate professional communication skills, and have a passion for a high level of customer service.
Prioritize tasks and exhibit flexibility to take on additional responsibilities as needed.
Have prior experience promoting national brands in a campus environment.
Demonstrate proven client relationship and customer service skills.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience – 1 year of work experience in concessions, retail sales, or store operations

Nice To Haves

catering/banquet management experience is a plus

Responsibilities

Have oversight of day-to-day operations in multiple Food Retail venues.
Deliver high-quality food service while engaging with students.
Be a hands-on leader, team player.
Provide excellent customer service – leading a team while maintaining a clean, safe environment.
Lead frontline teams, mentoring them in accurate cash handling, operations, open and closing processes.
Train and manage the department's HACCP Safety Programs, Sodexo programs, and daily operational standards.