Retail Manager 3-Food
About The Position
Sodexo is seeking an experienced Retail Manager 3 – Food to lead operations for EAT Café, Bellevue Hospital's new retail dining destination in New York City. This leadership role involves shaping the future of retail dining at a public healthcare institution. The candidate will partner with the General Manager to establish operational standards, build a strong service culture, and deliver an exceptional dining experience for hospital staff, patients, visitors, and the community. The Retail Manager 3 will oversee approximately 20 union frontline employees and be responsible for driving operational excellence, employee engagement, customer satisfaction, and financial performance.
Requirements
- Strong retail food service management experience required
- Healthcare retail food service experience strongly preferred
- Experience leading teams in high-volume food service environments
- Previous union management experience preferred
- Proven ability to drive employee engagement and customer satisfaction
- Strong financial, organizational, and communication skills
- Ability to lead change and thrive in a dynamic healthcare setting
- Associate's Degree or equivalent experience
- 2 years minimum management experience
- 1 year of work experience in concessions, retail sales, or store operations
Responsibilities
- Lead all aspects of retail food service operations for EAT Café
- Hire, train, coach, and develop frontline union employees
- Drive exceptional customer service and guest satisfaction
- Manage labor, scheduling, inventory, and financial performance
- Ensure food quality, merchandising, and retail standards are consistently executed
- Analyze operational metrics and implement action plans to improve performance
- Foster strong relationships with hospital leadership and key stakeholders
- Maintain compliance with Sodexo standards, HACCP guidelines, food safety regulations, and sanitation requirements
- Promote a culture of accountability, inclusion, and operational excellence
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
