Retail Manager - Aberdeen, SD

Midco•Aberdeen, SD

About The Position

The Retail Manager leads daily operations across multiple Midco Stores to drive sales results, strengthen customer satisfaction, and support team performance. The role sets operational objectives, streamlines processes, and uses data to guide decisions that affect store success. It also supports companywide initiatives that build customer awareness and loyalty while ensuring consistent execution of standards. The manager leads and coaches team members, supports customers in the retail environment, oversees objectives and incentives, and collaborates across functions. The position also involves reviewing performance, preparing reports, providing feedback, conducting quarterly conversations, and managing disciplinary or performance issues. Travel as needed and operating a vehicle in accordance with Midco policies are required. The role models Midco’s mission, vision, values, ethos, and Leadership Success Drivers, protects customer privacy, and maintains reliable attendance.

Requirements

High school diploma, GED, or equivalent.
Minimum of 5 years of retail sales experience.
Willingness and ability to travel as needed.
Ability to operate and drive a vehicle in accordance with Midco policies, including maintaining a safe driving record.
Ability to maintain situational awareness and solve problems involving unexpected store issues, operational delays, and support across multiple locations.
Ability to prioritize and shift focus quickly in a fast-paced retail environment while balancing multiple competing demands.

Nice To Haves

Bachelor’s degree in a relevant field and/or an equivalent level of education or work experience.
Prior supervisory experience in sales or service within a retail or mobile setting.

Responsibilities

Oversee operations at multiple Midco Stores and provide leadership to team members.
Direct sales initiatives, streamline processes, and ensure achievement of results.
Assist customers within the retail environment at Midco Stores.
Establish daily, weekly, and monthly objectives aligned with departmental standards.
Oversee the attainment and allocation of incentives.
Contribute to Midco initiatives aimed at enhancing customer awareness and fostering loyalty.
Enhance customer satisfaction and strengthen customer retention efforts.
Train and coach team members on best practices to support professional growth, achieve operational objectives, and ensure high levels of customer satisfaction.
Collaborate effectively across functions to support sustained achievement in designated stores.
Leverage data to inform decisions and initiatives that advance Midco’s growth.
Assess performance to identify areas for quality improvement and coaching opportunities.
Prepare daily, monthly, and yearly reports promptly and accurately.
Deliver prompt performance feedback and conduct daily coaching sessions.
Complete quarterly conversations with team members and manage disciplinary or performance issues professionally and effectively.
Travel as needed.
Operate and drive a vehicle in accordance with Midco policies, including maintaining a safe driving record.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Protect customer privacy by adhering to Midco’s privacy guidelines and follow Midco policies and procedures.
Maintain reliable and predictable attendance as required by the position.
Perform other duties as assigned.