Retail Manager - Aberdeen, SD

Midcontinent•Aberdeen, SD

About The Position

The Retail Manager leads daily operations across multiple Midco Stores to drive sales results, strengthen customer satisfaction, and support team performance. The role sets operational objectives, streamlines processes, and uses data to guide decisions that affect store success. It also supports companywide initiatives to build customer awareness and loyalty while ensuring consistent execution of standards. The Retail Manager assists customers, trains and coaches team members, assesses performance, and prepares reports. The role requires cross-functional collaboration, travel as needed, and operating a vehicle in accordance with Midco policies while maintaining a safe driving record. The manager is expected to model Midco’s mission, vision, values, ethos, and Leadership Success Drivers; protect customer privacy; follow company policies and procedures; and maintain reliable, predictable attendance. Other duties may be assigned, and management may change or reassign job functions and responsibilities. The work environment has a moderate noise level. The position may require more than 40 hours per week and work outside normal business hours, including holidays, evenings, and weekends, according to business demands. Work involves heavy keyboard and mouse use, repetitive movements, frequent use of hands and fingers, and potentially prolonged screen time. Occasional reaching, stooping, kneeling, or crouching may be required. The role also calls for situational awareness, problem-solving, strategic thinking, and the ability to prioritize competing demands in a fast-paced retail environment.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of retail sales experience.
Ability and willingness to travel as needed.
Ability to operate and drive a vehicle in accordance with company policies and maintain a safe driving record.
Ability to maintain reliable and predictable attendance.
Ability to work in excess of 40 hours per week and outside normal business hours, including holidays, evenings, and weekends, as business demands.
Ability to use a keyboard, mouse, phone, and other standard office equipment; heavy keyboard and mouse use with repetitive movements is required.
Ability to read detailed information on screens, dashboards, and printed materials, potentially with prolonged screen time.
Situational awareness and problem-solving skills to address unexpected issues in stores, resolve operational delays, and support staff across multiple locations.
Strategic thinking and ability to prioritize and shift focus quickly while balancing competing demands.

Nice To Haves

Bachelor’s degree in a relevant field and/or equivalent education or work experience.
Prior supervisory experience in sales or service within a retail or mobile setting.

Responsibilities

Oversee operations at multiple Midco Stores and lead team members, direct sales initiatives, streamline processes, and ensure results are achieved.
Assist customers within Midco Stores.
Establish daily, weekly, and monthly objectives aligned with departmental standards; oversee the attainment and allocation of incentives.
Contribute to Midco initiatives that enhance customer awareness and foster loyalty.
Improve customer satisfaction and strengthen customer retention efforts.
Train and coach team members on best practices to support professional growth, operational objectives, and customer satisfaction.
Collaborate cross-functionally to sustain achievement in designated stores.
Use business acumen and data to inform decisions and initiatives that advance Midco’s growth.
Assess performance to identify quality-improvement areas and coaching opportunities.
Prepare daily, monthly, and yearly reports accurately and promptly.
Provide timely performance feedback and daily coaching; conduct quarterly conversations and manage disciplinary or performance issues professionally and effectively.
Travel as needed.
Operate and drive a vehicle in accordance with Midco policies, maintaining a safe driving record.
Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
Protect customer privacy by following Midco privacy guidelines and company policies and procedures.
Maintain reliable and predictable attendance as required.
Perform other duties as assigned.
Maintain situational awareness and solve unexpected store issues, operational delays, and staffing needs across multiple locations.
Establish strategic objectives aligned with departmental standards and support initiatives that promote customer awareness and loyalty.
Prioritize and shift focus quickly while balancing coaching, reporting, customer needs, and operational tasks.