Retail (Fast Casual Dining) Manager

Thompson Hospitality Corporation • Hampton, VA

4d • Onsite

About The Position

Thompson Hospitality is seeking a dynamic Retail Manager to oversee campus dining retail operations at Hampton University. They will drive exceptional guest experiences, develop high-performing teams, and deliver operational excellence. This is an exciting opportunity for a hospitality leader who thrives in a fast-paced environment and is passionate about serving a diverse campus community. Chick-fil-A experience strongly preferred.

Requirements

• Associate's degree or equivalent combination of education and experience.
• Minimum of 3 years of retail foodservice, restaurant, or hospitality management experience.
• Demonstrated experience leading teams in a fast-paced foodservice environment.
• Strong financial acumen, including budgeting, labor management, and inventory control.
• Excellent communication, customer service, and problem-solving skills.
• Proficiency with Microsoft Office and point-of-sale systems.
• Ability to work flexible schedules, including evenings, weekends, and special campus events.

Nice To Haves

• Experience working in higher education, campus dining, or contract foodservice environments.
• Chick-fil-A experience strongly preferred.
• Chick-fil-A certification a plus.
• ServSafe Manager Certification or ability to obtain certification upon hire.
• Additional food safety, hospitality, or leadership certifications are a plus.

Responsibilities

• Manage daily operations of campus retail dining locations, ensuring efficient service and exceptional guest satisfaction.
• Lead, coach, and develop hourly team members and supervisors to achieve operational and service excellence.
• Monitor labor, food costs, inventory, and other key performance indicators to meet financial objectives.
• Ensure compliance with company policies, university requirements, health department regulations, and food safety standards.
• Maintain merchandising, cleanliness, and presentation standards throughout all retail locations.
• Collaborate with culinary and campus partners to support promotions, special events, and student engagement initiatives.
• Conduct regular audits of food quality, service standards, cash handling, and operational procedures.
• Recruit, train, schedule, and evaluate staff performance.
• Foster a positive workplace culture that reflects Thompson Hospitality's commitment to hospitality, diversity, and service excellence.

Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short- and Long-Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree