Fast Casual Assistant Manager

Chicken Ayres dba Zaxbys•Louisville, KY

1d•Onsite

About The Position

The goal of the Assistant Manager is to deliver encore guest experiences while maintaining operational standards. The Assistant Manager manages the daily operations of the restaurant, ensuring the team properly follows all processes, policies, and procedures.

Requirements

High school diploma or equivalent.
Prior experience in the restaurant industry.
1-2 years’ experience managing a team
Ability to work a flexible schedule including nights and weekends.

Nice To Haves

Servant Leadership—create an environment where the team thrives and performs at their best by putting the team members and guests first.
Teamwork—ability to work well with others.
Guest Service—demonstrate a high level of service delivery.
Multi-tasking—ability to manage multiple responsibilities at the same time by focusing on one task will keeping track of others.
Commitment to Task—exhibit a high motivation, focus and a sense of urgency about work.
Communication—ability to listen, understand, and clearly present information.
Conflict Management and Coping—effectively manage stress and challenging situations.
Business Acumen— ability to learn, execute and teach the business processes, equipment, systems and tools.

Responsibilities

Administer safety and security policies and practices as well as data collection, record keeping, and documentation.
Create and execute a Steritech Food Safety Corrective Action Plan.
Coordinate the people, product, processes to consistently deliver outstanding quality, service and cleanliness of a shift.
Effectively manage the flow of the food product through the restaurant.
Provide encore guest experiences as well as instill the beliefs, values and attitudes of the organization.
Monitor, track and resolve guest complaints within 24 hours using SMG 360.
Develop, manage, and retain team members.
Schedule the optimum number of team members necessary while managing labor costs.
Plan, organize, and track inventory.
Manage truck orders.
Maintain the equipment and building.
Utilize current and past sales trends to determine sales forecast.
Backup the General Manager in their absence.