Retail Manager - Hunting and Camping

Bass Pro Shops•Concord, NC

28d•Onsite

About The Position

The Retail Manager will supervise one or more sales departments (hunting and camping) within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. This role supports a strong commitment to world-class customer service and ensures a pleasant and productive shopping experience for all customers. The manager is responsible for meeting or exceeding all financial plans and executing all sales plans as directed by the Company. Key responsibilities include opening and closing the store, acting as Manager on Duty, maintaining planograms, staffing departments with service-oriented associates, interviewing and selection, coordinating training, preparing performance appraisals, recommending salary increases, preparing weekly work schedules, coaching and motivating associates, and resolving customer and associate issues. The manager carries out supervisory responsibilities in accordance with company policies and applicable laws. They provide a legendary experience for every customer by assisting them in making buying decisions, identifying and evaluating customer needs, making product recommendations, and promoting company programs.

Requirements

Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a variety of other financial, legal, and technical information.
Ability to read and analyze certain reports.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
Ability to conduct meetings and presentations to groups.
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
Demonstrated use of Team concept of Management.

Responsibilities

Supervise one or more sales departments (hunting and camping) within the store.
Manage merchandise presentation, inventory control, pricing, and sales enhancements.
Oversee staff selection and development.
Ensure a pleasant and productive shopping experience for all customers.
Meet or exceed all financial plans set by the Company.
Execute all Sales plans as directed by the Company.
Open and Close the Store.
Obtain “Manager on Duty” responsibilities.
Maintain planograms as set by the Corporate Office.
Staff the Departments with “service” oriented associates.
Participate in interviewing and selection.
Coordinate training.
Prepare/approve performance appraisals.
Recommend merit/promotional increases.
Prepare weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive team-oriented work environment.
Resolve customer and associate issues.
Carry out Supervisory responsibilities in accordance with the Company’s policies and applicable laws.
Provide a legendary experience for every customer, every time by assisting customers in making buying decisions.
Identify and evaluate customers' needs.
Make product recommendations based off of customer needs analysis.
Promote programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.