Retail Manager in Training Full Time

Sun Tan City•Philadelphia, PA

About The Position

The Retail Manager in Training (identified in the job summary as Salon Director in Training) helps drive salon performance, deliver superior client service, and maintain operational excellence to meet or exceed productivity goals. The role manages and supervises Tanning Consultants, leads by example in salon operations, and holds the team accountable for providing an exceptional client experience. The position is based in a fast-paced salon environment and includes nights and weekends. The stated schedule is a five-day workweek of approximately 35 to 45 hours per week, depending on hourly or salary status. The role includes monitoring daily salon operations, setting goals for team members, coaching and training them, generating sales reports, maintaining inventory, and assisting the Salon Director with revenue, expenses, staffing, and labor costs. Compensation is listed as $15.00–$20.00 per hour. The posting notes that $20.00 per hour is not guaranteed and reflects average earnings for management employees who meet performance and training criteria.

Requirements

Management and/or sales experience.
Basic computer skills, including the ability to use Word, Excel, and Outlook.
Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
Knowledge of client service techniques and operational practices.
Problem-solving and organizational and planning skills.
Strong leadership skills, including the ability to coach and mentor.
Team-building skills.
Ability to prioritize and delegate.
Ability to work nights and weekends.
Ability to work a five-day workweek of approximately 35 to 45 hours, depending on hourly or salary status.
Ability to stand and walk for long periods.
Ability to bend at the waist to clean tanning equipment and to bend down to pick up trash, towels, and other items from floors.
Ability to lift or assist in lifting items and heavy boxes.
Ability to perform salon cleaning tasks, including dusting, sweeping, mopping, and scrubbing.

Nice To Haves

Beauty industry experience.
Customer service experience.

Responsibilities

Monitor and manage daily salon operations in a fast-paced environment.
Lead by example in company operations, create a client-centric experience, and meet personal sales expectations.
Maintain a professional and impeccably clean salon environment.
Establish clear goals and objectives for team members.
Coach, train, and provide feedback to improve team members’ daily performance.
Generate sales reports, maintain inventory, and assist with other Salon Director functions.
Assist the Salon Director in controlling top-line revenue and expenses.
Help maintain appropriate staffing levels to support productivity and excellent customer service while controlling labor costs.
Educate clients on tanning and wellness options and help them select services suited to their needs.