Retail Manager in Training Full Time

Sun Tan City - STC Management Group, LLC•Madison, WI
•$19 - $24

About The Position

The Salon Director in Training helps drive store performance, foster superior client service, and maintain operational excellence to meet or exceed established productivity goals. This individual manages and supervises Tanning Consultants to achieve company goals and leads by example in company operations. The role fosters urgency in achieving objectives and holds the team accountable for delivering an exceptional client experience. The position monitors daily salon operations, supports sales and revenue goals, helps control expenses and labor costs, and contributes to staffing, inventory, reporting, and team development. The role requires a five-day workweek of approximately 35 to 45 hours, depending on hourly or salary status, and availability to work nights and weekends.

Requirements

  • Management and/or sales experience is required.
  • Basic computer skills, including the ability to use Word, Excel, and Outlook.
  • Ability to manage effectively in a fast-paced environment and handle multiple situations simultaneously.
  • Knowledge of client service techniques and operational practices.
  • Problem-solving, organizational, and planning skills.
  • Strong leadership skills and the ability to coach and mentor.
  • Team-building skills.
  • Ability to prioritize and delegate.
  • Ability to work nights and weekends.
  • Ability to work a five-day week of approximately 35 to 45 hours, depending on hourly or salary status.
  • Ability to stand and walk for long periods.
  • Ability to bend at the waist to clean tanning equipment.
  • Ability to lift or assist in lifting items and heavy boxes.
  • Ability to bend down to pick up trash, towels, and other items from floors.
  • Ability to perform salon cleaning tasks including dusting, sweeping, mopping, and scrubbing.

Nice To Haves

  • Beauty industry experience.
  • Customer service experience.

Responsibilities

  • Monitor and manage daily salon operations in a fast-paced environment.
  • Lead by example in company operations, create a client-centric experience, and meet personal sales expectations.
  • Maintain a professional and impeccably clean salon environment.
  • Establish clear goals and objectives for team members.
  • Coach, train, and provide feedback to improve team members’ daily performance.
  • Generate sales reports, maintain inventory, and assist with other Salon Director functions.
  • Assist the Salon Director in controlling top-line revenue and expenses.
  • Help maintain staffing levels that support productivity and excellent customer service while controlling labor costs.
  • Hold the team accountable for delivering an exceptional client experience.

Benefits

  • Medical, dental, and vision insurance options.
  • Life insurance and disability coverage options.
  • Paid time off (PTO).
  • Flexible scheduling.
  • 401(k) with company match.
  • Daily pay options.
  • Employee discounts on products and services.
  • Professional development and training.
  • Casual dress code and free company apparel.
  • Free tanning.
  • Free spray tanning.
  • Free wellness spa services.
  • Employee wellness programs with a yearly $125 reimbursement option.
  • Exclusive discounts at outside retailers.
  • Performance and store bonus opportunities.
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