Retail Manager 3
About The Position
Success is yours when you collaborate and work hard in our team-based culture. Sodexo’s Campus Segment is seeking an experienced Retail Manager 3 to join our team at Hobart William Smith College (HWS), located in the beautiful Finger Lake Region of New York State in Geneva, New York. This is a year-round opportunity supporting dining programs. As the Retail Manager 3, you will be responsible for the overall leadership, performance, and daily operations of multiple retail dining locations across campus. You will drive service excellence, ensure operational consistency, and foster a strong, engaged team culture while supporting the broader mission of Sodexo Campus Dining. You will play a key role in shaping the student and campus guest experience through innovation, hospitality, and strong operational execution.
Requirements
- Proven experience managing high-volume retail, food service, or hospitality operations
- Strong leadership skills with a focus on coaching, development, and accountability
- Ability to manage multiple units or concepts simultaneously
- Passion for customer service and creating memorable guest experiences
- Strong financial acumen including labor, inventory, and cost control
- Experience in fast-paced, team-oriented environments
- Excellent communication and organizational skills
- Hands-on leadership style with a “lead from the floor” approach
- Flexibility to support late-night and peak campus dining operations
- Associate's Degree or equivalent experience
- 2 years Minimum Management Experience
- 1 year of work experience in concessions, retail sales, or store operations
Responsibilities
- Lead daily operations across a multi-unit retail dining portfolio (pub, café, and coffee locations)
- Ensure exceptional customer service standards across all locations
- Manage staffing, scheduling, training, and team development
- Drive operational efficiency, cost control, and compliance with company standards
- Support menu execution, merchandising, and retail promotions
- Maintain strong food safety, sanitation, and brand standards
- Partner with campus stakeholders to enhance the student experience
- Analyze performance metrics and implement strategies to improve sales and guest satisfaction
- Foster a positive, inclusive, and high-performing team culture
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
251-500 employees
