Retail Manager 3

Sodexo Careers•Ewing, NJ

1d•Onsite

About The Position

Sodexo is seeking a Retail Manager for The College of New Jersey, located in Ewing, NJ. This role will oversee a large retail location with 3 additional cafes throughout campus, manage unionized staff, and operate 7 days per week. The manager will have a passion for customer service and strong experience with branded retail food concepts. Sodexo's purpose is to create a better everyday for everyone and build a better life for all, believing in improving the quality of life for those they serve and contributing to economic, social, and environmental progress in the communities where they operate. Sodexo partners with clients to provide memorable experiences through food service, catering, facilities management, and other integrated solutions worldwide. The company values diversity and inclusion, fostering an environment where all employees are valued and respected, and is committed to providing equal employment opportunities.

Requirements

a history of strong leadership and excellent communication skills
prior experience promoting national brands with clients and customers in a campus environment
proven client relationship and customer service skills
Associate's Degree or equivalent experience
2 years Minimum Management Experience
1 year of work experience in concessions, retail sales, or store operations

Responsibilities

identify customer needs and expectations
ensure that Sodexo and customer goals are aligned and met
educate and develop rapport with clients and promote partnerships
promote a customer/client-centered culture that strives to exceed customer and client needs
coordinate all unit catering initiatives to drive sales growth and track results
maintain and improve service level, resulting in increased customer satisfaction
ensure all HACCP standards are followed
demonstrate resourcefulness and quick responsiveness to client and customer requests