Retail Manager 3

Sodexo Careers • Utica, NY

19h • Onsite

About The Position

Sodexo is seeking a Retail Manager 3 to join our team at MVHS Wynn Hospital in Utica, New York. This role will lead retail excellence in a state-of-the-art 375-bed hospital that opened in 2024. The position is for an evening shift with every other weekend rotation. This is an exciting opportunity for a dynamic, customer-focused leader to oversee a thriving upscale retail dining program and 24/7 Micro Market, generating more than $3 million in annual business, while leading and developing a team of approximately 35 union employees, including team leaders and supervisory support. If you are passionate about hospitality, retail innovation, and leading teams to deliver exceptional service, we’d love to hear from you.

Requirements

• Leadership experience in retail food service and healthcare dining
• A passion for customer service and team development
• Experience managing high standards in food quality, cleanliness, and service delivery
• Strong organizational, communication, and problem-solving skills
• Financial acumen and experience supporting volume-driven operations
• Ability to thrive in a fast-paced environment while creating a positive team culture
• Associate's Degree or equivalent experience
• 2 years of management experience
• 1 year of work experience in concessions, retail sales, or store operations

Nice To Haves

• Union experience
• High-volume retail dining experience

Responsibilities

• Lead daily retail food service operations in a high-volume healthcare environment
• Inspire, develop, and support a union team focused on service excellence
• Oversee café operations, merchandising, staffing, cash handling, and operational standards
• Support oversight of back-of-house closing operations and ensure smooth evening execution
• Manage and support Sodexo’s 24/7 Micro Market concept
• Drive customer satisfaction while meeting operational and financial goals
• Build strong client relationships and foster a positive, service-driven culture
• Support occasional evening catering and partner across departments as needed

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees