Retail Loss Prevention Customer Service Associate II

TJX•La Jolla, CA

4d•Onsite

About The Position

The Retail Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a company-approved uniform and body-worn camera. The associate supports a positive customer shopping experience and maintains a strong partnership with store teams and loss prevention. The associate uses sound judgment to help ensure their own safety and the safety of others, protect the Company brand, and uphold Company policies, culture, and values. Duties include maintaining a professional presence at the front of the store or in a department, assisting customers by radio referral to management or customer service, observing and reporting suspicious behavior or critical incidents, and documenting required incidents in AIIM Case Management. The position also involves reviewing the Store Emergency Response Guide and completing a closing safety sweep with a member of management. Other duties may be assigned.

Requirements

Strong verbal and written communication skills.
Sound decision-making skills.
Ability to take initiative and perform well independently.
Ability to prioritize and organize workload and manage time effectively.
Ability to stand for long periods of time.
0–2 years of retail or security experience.

Responsibilities

Support the District Loss Prevention Manager and Store Management in carrying out core loss-prevention responsibilities.
Act as a visual deterrent to potential loss or dishonesty.
Maintain a proper and professional stance in the designated area at the front of the store.
Establish and maintain a position at the front of the store or in a department.
Wear a complete Company-approved uniform, including a body-worn camera.
Greet customers appropriately and demonstrate courtesy and respect.
Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
Observe and report suspicious behavior or critical incidents to loss prevention or store management.
Review and understand the Store Emergency Response Guide.
Perform a closing safety sweep of the store with a member of management.
Document required incidents in AIIM Case Management.
Adhere to Company policies and support Company culture and values.
Perform other duties as assigned.