Retail Loss Prevention Customer Service Associate II

TJX • Pittsford, NY

4d • Onsite

About The Position

The Retail Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a company-approved uniform and body-worn camera. The associate supports a positive shopping experience and works in partnership with store teams and loss prevention.

The associate is expected to use sound judgment to protect their own safety, the safety of others, and the Company brand; follow Company policies; and support Company culture and values. The role includes maintaining a professional presence at the front of the store or in a department, assisting customers by directing requests to store management or customer service, observing and reporting suspicious behavior or critical incidents, and completing a closing safety sweep with a member of management. Required incidents are documented in AIIM Case Management. Other duties may be assigned.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Ability to prioritize and organize workload and manage time effectively.
• Ability to stand for long periods of time.
• 0–2 years of retail or security experience.

Responsibilities

• Support the District Loss Prevention Manager and Store Management in executing core loss-prevention responsibilities.
• Act as a visual deterrent to prevent potential loss or dishonesty.
• Maintain a proper and professional stance in the designated area at the front of the store.
• Establish and maintain a position at the front of the store or in a department.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company-approved uniform, including a body-worn camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
• Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to Company policy and procedure.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates meeting service or hours requirements
• Medical, dental, and vision coverage for associates meeting service or hours requirements
• Health savings account (HSA) for associates meeting service or hours requirements
• Health care flexible spending account (FSA) for associates meeting service or hours requirements
• Life insurance for associates meeting service or hours requirements
• Short- and long-term disability for associates meeting service or hours requirements
• Paid parental leave for associates meeting service or hours requirements
• Paid holidays, vacation, and sick time for associates meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed