Retail Loss Prevention Customer Service Associate II

TJX • Charlotte, NC

9d • Onsite

About The Position

The Retail Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a company-approved uniform and body-worn camera. The associate supports a positive customer shopping experience, builds strong partnerships with store teams and loss prevention, and uses sound judgment to protect personal and public safety and the Company brand. The position also requires adherence to company policies, procedures, culture, and values.

The associate maintains a professional presence at the front of the store or in a department; greets customers respectfully; responds to requests for assistance by directing customers to store management or customer service using a company-issued radio; observes and reports suspicious behavior or critical incidents; and completes a closing safety sweep with a member of management. The role includes reviewing the Store Emergency Response Guide and documenting required incidents in AIIM Case Management. Other duties may be assigned.

Requirements

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Ability to prioritize and organize workload and manage time effectively.
• Ability to stand for long periods of time.
• 0–2 years of retail or security experience.

Responsibilities

• Maintain a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss or dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete company-approved uniform, including a body-worn camera.
• Greet customers appropriately and demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio.
• Observe and report suspicious behavior or critical incidents to loss prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all company policies and procedures.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates meeting service or hours requirements
• Medical, dental, and vision coverage for associates meeting service or hours requirements
• Health savings account (HSA) for eligible associates
• Health care flexible spending account (FSA) for eligible associates
• Life insurance for eligible associates
• Short- and long-term disability coverage for eligible associates
• Paid parental leave for eligible associates
• Paid holidays, vacation, and sick time for eligible associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed