Retail Loss Prevention Customer Service Associate II
About The Position
The Retail Loss Prevention Customer Service Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a company-approved uniform and body-worn camera. The associate supports a positive customer shopping experience and maintains a strong partnership with store teams and loss prevention. The associate uses sound judgment to help ensure personal safety, the safety of others, and protection of the company brand. They follow company policies and support its culture and values. Responsibilities include maintaining a professional presence at the front of the store or in a department, greeting and assisting customers by directing requests to store management or customer service via a company-issued radio, observing and reporting suspicious behavior or critical incidents, completing a closing safety sweep with a member of management, and documenting required incidents in AIIM Case Management. Other duties may be assigned. The position is located at Marshalls Store 0154 in Pittsford, New York. The starting pay range is $16.00 to $18.60 per hour; actual starting pay depends on relevant skills, qualifications, and experience.
Requirements
- Strong verbal and written communication skills.
- Sound decision-making skills.
- Ability to take initiative and perform well independently.
- Ability to prioritize and organize workload and manage time effectively.
- Ability to stand for long periods of time.
- 0–2 years of retail or security experience.
Responsibilities
- Maintain a proper and professional stance in the designated area at the front of the store.
- Act as a visual deterrent to potential loss or dishonesty.
- Review and understand the Store Emergency Response Guide.
- Wear a complete company-approved uniform, including a body-worn camera.
- Greet customers appropriately and demonstrate courtesy and respect.
- Establish and maintain a position at the front of the store or in a department.
- Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio.
- Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
- Perform a closing safety sweep of the store with a member of management.
- Adhere to all company policies and procedures.
- Document required incidents in AIIM Case Management.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation assistance
- Bereavement benefit
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates who meet service or hours requirements
- Medical, dental, and vision coverage for associates who meet service or hours requirements
- Health savings account (HSA) for associates who meet service or hours requirements
- Health care flexible spending account (FSA) for associates who meet service or hours requirements
- Life insurance for associates who meet service or hours requirements
- Short- and long-term disability coverage for associates who meet service or hours requirements
- Paid parental leave for associates who meet service or hours requirements
- Paid holidays, vacation, and sick leave for associates who meet service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
