Retail Loss Prevention Associate II Dorchester MA
About The Position
The Retail Loss Prevention Associate II supports the District Loss Prevention Manager and Store Management by carrying out core loss-prevention responsibilities. The role focuses on serving as a visible deterrent to potential loss or dishonesty while wearing a body-worn camera, supporting a positive customer shopping experience, and maintaining strong partnerships with store teams and loss prevention. The associate uses sound judgment to protect their own safety, the safety of others, and the Company brand, while following Company policies, culture, and values. Duties include maintaining a professional position at the front of the store or in a department; greeting customers courteously; responding to requests for help by directing customers to store management or customer service using a Company-issued radio; observing and reporting suspicious behavior or critical incidents; performing a closing safety sweep with a member of management; and documenting required incidents in AIIM Case Management. The associate must understand the Store Emergency Response Guide, wear the complete Company-approved uniform including a body-worn camera, and perform other duties as assigned.
Requirements
- Strong verbal and written communication skills.
- Sound decision-making skills.
- Ability to take initiative and perform well independently.
- Ability to prioritize and organize workload and manage time effectively.
- Ability to stand for long periods of time.
- 0–2 years of retail or security experience.
Responsibilities
- Support the District Loss Prevention Manager and Store Management in core loss-prevention responsibilities.
- Maintain a proper and professional stance in the designated area at the front of the store or in a department.
- Act as a visual deterrent to potential loss or dishonesty.
- Review and understand the Store Emergency Response Guide.
- Wear the complete Company-approved uniform, including a body-worn camera.
- Greet customers appropriately and demonstrate courtesy and respect.
- Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio.
- Observe and report suspicious behavior or critical incidents to Loss Prevention or store management.
- Perform a closing safety sweep of the store with a member of management.
- Adhere to all Company policies and procedures.
- Document required incidents in AIIM Case Management.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match for associates meeting service or hours requirements
- Medical, dental, and vision coverage for associates meeting service or hours requirements
- Health savings account (HSA) for eligible associates
- Health care flexible spending account (FSA) for eligible associates
- Life insurance for eligible associates
- Short- and long-term disability coverage for eligible associates
- Paid parental leave for eligible associates
- Paid holidays, vacation, and sick time for eligible associates
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
