Retail Lead - MI

Mint Cannabis•Monroe, MI

1d•Onsite

About The Position

The Retail Lead supports the dispensary’s daily operations by guiding team performance, delivering excellent customer service, and maintaining compliance and organization throughout the sales floor. The role serves as a link between team members and store management, helping provide a positive, educational, and compliant customer experience. The Retail Lead oversees dispensary floor operations during scheduled shifts, mentors and trains Budtenders, delegates tasks, supports team communication and scheduling, and provides daily feedback. The position also involves assisting customers with product selection, handling customer concerns, maintaining product displays, operating point-of-sale systems, and assisting with cash reconciliation. Work takes place in a licensed retail dispensary. The employee may encounter varying noise levels, frequent customer interaction, and cannabis-related odors. PPE may be required depending on the task or department support. Duties may change as business needs require.

Requirements

At least 1 year of customer service or cannabis retail experience.
Strong communication, conflict resolution, and team-building skills.
Working knowledge of cannabis products, POS systems, and customer service best practices.
Ability to stand for extended periods of 3 or more hours and lift up to 50 pounds.
Reliable transportation and a flexible schedule, including weekends and holidays.
Must be at least 21 years of age.
Must be able to obtain and maintain a Facility Agent Card or equivalent license if required by state regulations.
High school diploma or equivalent required.
Ability to stand, walk, lift, and bend throughout scheduled shifts.
Ability to operate computers, POS systems, scanners, and standard retail equipment.

Nice To Haves

At least 1 year of leadership experience.

Responsibilities

Open and close the store in accordance with company policy.
Oversee daily dispensary floor operations and ensure staff are supported and efficient.
Verify allotments, guide patients through product selection, and deliver exceptional service.
Mentor and train Budtenders and delegate tasks as needed.
Ensure product displays are clean, properly labeled, rotated, and fully stocked.
Handle customer concerns, assist with de-escalation, and support team performance.
Operate point-of-sale systems accurately and assist with daily cash reconciliation.
Maintain a clean, compliant, and professional retail environment.
Support management with team communication, scheduling, and daily feedback.
Supervise Budtenders and retail team members during scheduled shifts.
Provide real-time coaching and support training initiatives.