Retail Lead Associate (Coca-Cola Store Disney Springs)

The Coca-Cola Company•Lake Buena Vista, FL

1d•$38,032 - $43,465•Onsite

About The Position

Retail Sales Leads serve as Brand Ambassadors for The Coca-Cola Company, providing excellent guest service, salesmanship, and leadership to retail employees and guests. Under management direction and oversight, they may oversee basic store operations, address customer concerns, verify registers and the safe, monitor breaks and lunches, process returns and refunds, and onboard or mentor new associates. Responsibilities requiring managerial experience or approval, such as disciplinary action, are referred to management. The Lead Ambassador supports the store management team in overseeing store operations, achieving sales goals, promoting brand awareness and customer relationships, guiding sales-floor employees, and maintaining store presentation and loss-prevention practices. The position is based in Lake Buena Vista, Florida, with 0%–25% travel required. The listed U.S. pay range is $38,032–$43,465; base pay may vary based on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits is offered depending on the position. Coca-Cola does not provide employment-status sponsorship for this role; applicants must already be authorized to work full-time in the United States without requiring the company's sponsorship to continue working legally.

Requirements

High school graduate or equivalent strongly preferred.
Proficient in the Microsoft Office suite.
Experience mentoring and/or training others.
Dependable, with open availability and flexibility to work nights, weekends, and holidays.
Strong desire and ability to serve customers and solve problems.
Ability to lead, motivate, and promote a team environment.
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented, with the ability to manage multiple tasks simultaneously.
Polished, polite, and professional demeanor.
Ability to build and maintain rapport with internal and external customers and handle situations with confidence, tact, and resourcefulness.
Flexible and adaptable, with the ability to work under pressure and meet deadlines in a fast-paced environment.
Able to walk and stand constantly and bend, stoop, and reach frequently.
Able to consistently lift 10–35 pounds, occasionally lift up to 55 pounds, and push or pull more than 55 pounds.
Must be currently authorized to work in the United States on a full-time basis and must not require Coca-Cola sponsorship to continue working legally in the United States.

Nice To Haves

Two years as a retail lead strongly preferred.
Prior management experience is a plus.
Specialty retail experience strongly preferred.
Experience with a retail POS system is a plus.
Fluency in a second language is a plus.

Responsibilities

Mentor and onboard new Retail Sales Associates.
Consistently meet performance sales goals.
Build brand awareness and lasting customer relationships by engaging guests with products and promoting store campaigns and contests.
Model and uphold The Coca-Cola Company's Core Values as a Brand Ambassador.
Process point-of-sale transactions accurately and efficiently.
Lead, guide, and motivate the sales-floor team, suggest approaches to engaging guests, and follow up to ensure timely, quality execution.
Assist Store Leadership with inventory, cycle counts, ordering, opening and closing registers, counting the safe, guest recovery, preparing bank deposits, cleaning, email, receiving shipments, product returns, paid ins and outs, cash refunds and voids, and key-item walks.
Act as a liaison between store associates and store leadership to foster a fun, collaborative work environment.
Support loss-prevention awareness and a culture of honesty, connecting guest experience and associate engagement with shrink prevention.
Maintain visual standards and follow planograms set by the planners and merchandise manager.
Under management oversight, handle basic operational functions such as customer concerns, register and safe verification, break and lunch monitoring, and returns and refunds; refer matters requiring managerial experience or approval to management.