Associate Store Manager (Coca-Cola Store Disney Springs)

The Coca-Cola Company•Lake Buena Vista, FL

1d•$77,600 - $90,500

About The Position

The Associate Store Manager directs activities needed to achieve store business goals, including retail sales, guest service, payroll, guest recovery, inventory management, and merchandise presentation. In partnership with the Store Manager, this role helps lead, coach, and develop the store team and supports recruiting, training, and performance management. The Associate Store Manager maintains operational, visual presentation, security, inventory control, human resources, and policy standards, and helps execute corporate programs. When serving as Manager on Duty or Leader on Duty, the role is responsible for store and bar operations, including staffing, sales, guest experience, merchandising, beverage operations, stock management, safety and security, opening and closing procedures, and team coaching. The position also performs sales transactions occasionally and protects company cash, inventory, and other assets. The position is based in Lake Buena Vista, Florida. Travel is listed as 0%–25%, and relocation is not provided. Applicants must be authorized to work in the United States without company sponsorship and must successfully pass credit, drug, and criminal background checks.

Requirements

High school diploma or equivalent.
Three years of retail experience in a fast-paced environment.
At least two years of people-management experience in the retail industry.
Ability to walk and stand for prolonged periods of 2–4 hours.
Ability to climb ladders and step ladders.
Ability to use a computer for extended periods of 4–6 hours.
Ability to frequently lift, push, and pull objects weighing 50 pounds, including lifting between levels.
Frequent bending and kneeling.
Ability to climb sets of stairs.
Must successfully pass credit, drug-screen, and criminal-background checks.
Must be currently authorized to work full-time in the United States and must not require company sponsorship to continue working legally.

Responsibilities

Drive store-level sales and profitability.
Assist with recruiting, selecting, and training qualified and professional store associates.
Partner with the Store Manager to lead, inspire, coach, and develop the store team.
Maintain standards for store operations, visual presentation, security, inventory control, human resources, and operational policies and procedures.
Assist with execution of and adherence to corporate programs.
While Manager on Duty, oversee store and bar operations, including staffing, selling skills, guest experience, merchandising, beverage operations, stock management, safety and security, opening and closing, and team coaching.
Ensure all employees meet and follow company-prescribed standards.
Perform store opening and closing procedures in accordance with company policies.
Occasionally ring purchases, process cash or credit payments, and count money.
Protect the security of cash, inventory, and other company assets.
Train hourly associates on guest-service expectations; observe service and provide coaching and feedback.
Facilitate associate training, including new-hire orientation, retail sales and service, and other skill-building courses.
Partner with Merchandise Operations and Visual Managers to maintain merchandising standards, communicate assortment and merchandise needs, and ensure selling-floor replenishment.
Coach and develop staff to meet individual and business goals and provide exceptional customer service.
Supervise floor coverage and activities, and provide praise, on-the-job coaching, and constructive feedback to Ambassador and Lead Ambassador teams.
Ensure labor plans are met, cross-utilize employees to cover call-outs, and partner with the Store Manager to project and optimize labor.
Model company principles and behaviors to support employee engagement and an inclusive, desirable workplace.
Communicate effectively and tactfully with guests, management, and ambassadors, including maintaining composure in difficult circumstances.
Apply retail selling skills.
Lead day-to-day bar operations, support ambassadors with operational and technical needs, communicate sales goals and results, monitor product availability and readiness, coach for guest satisfaction and performance, and oversee bar opening and closing procedures.