Retail Part-time Keyholder, Noe Valley, CA

Framebridge • San Francisco, CA

3d

About The Position

Framebridge is hiring a part-time Retail Keyholder for its Noe Valley, California store. The role represents the Framebridge brand and sets the standard for exceptional customer service. The Keyholder supports onboarding and training retail team members, helps execute and improve store operations to meet customer experience and financial goals, and shares product knowledge and design advice with customers and colleagues. The role also involves answering questions, troubleshooting issues, suggesting improvements to the retail experience, and helping deliver Framebridge’s 100% happiness guarantee. The schedule is flexible and includes evenings and weekends to meet business needs.

Requirements

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Interest in design and enthusiasm for working in a creative environment.
• Ability and eagerness to learn new tools, technology, products, and processes.
• Strong time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.

Nice To Haves

• A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

• Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
• Support onboarding and training retail team members.
• Execute and improve store operations to help meet customer experience and financial goals.
• Build relationships with customers and coach retail team members using strong listening, oral, and communication skills.
• Demonstrate product knowledge and provide design advice to customers, and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Suggest innovations and improvements to the retail experience.
• Help deliver Framebridge’s 100% happiness guarantee.
• Work a flexible schedule, including evenings and weekends, based on business needs.

Benefits

• Paid time off
• Paid holidays
• Short-term disability
• Employee Assistance Program (EAP)
• Frame discount and free frame codes
• Contests and incentives
• Commuter benefits
• Cash bonus eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed