Retail Full Time Keyholder: Roland Park

Framebridge•Baltimore, MD

2d•Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Roland Park retail store. The role brings energy, leadership, and a customer-first attitude to the store team. As a trusted leader on the floor, the Keyholder performs key-holding responsibilities while delivering an experience that encourages customers to return. The role reports to the Store Manager. The Keyholder represents the Framebridge brand, supports retail team members, and helps execute and improve store operations to meet customer experience and financial goals. They provide product knowledge and design advice, help resolve customer issues, coach colleagues, and contribute ideas to improve the retail experience. Flexibility is required, including evenings and weekends. Framebridge describes its culture as inclusive, equitable, and collaborative, with an emphasis on craftsmanship, adaptability, collaboration, personal responsibility, creating special customer experiences, and building lasting relationships.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role.
Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.

Nice To Haves

A degree in art, design, marketing, or a relevant field is preferred but not required.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training of retail team members.
Execute and improve retail operational activities to help meet customer experience and financial goals.
Use listening, oral, and communication skills to build customer relationships and coach retail team members.
Demonstrate product knowledge and provide design advice to customers, and train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help deliver on Framebridge's 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.