Retail Full Time Keyholder: Roland Park

Framebridge•Baltimore, MD

1d•Onsite

About The Position

Framebridge is seeking a full-time Keyholder for its Roland Park retail store. The Keyholder brings energy, leadership, and a customer-first attitude to the store team, serving as a trusted leader on the floor and handling key-holding responsibilities while delivering a positive customer experience. This position reports to the Store Manager. The role supports store operations, customer service, team onboarding and training, and achievement of customer experience and financial goals. The Keyholder provides product knowledge and design advice, coaches team members, troubleshoots customer issues, and identifies ways to improve the retail experience. The position requires flexibility to work evenings and weekends. Physical tasks include standing for extended periods, light lifting up to 30 pounds, and bending and reaching.

Requirements

Experience as a keyholder in a customer service, retail, or hospitality role.
Engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
Interest in design and enthusiasm for working in a creative environment.
Ability and eagerness to learn new tools, technology, products, and processes.
Strong time-management, organizational, and problem-solving skills.
Adaptability and willingness to work flexible hours, including evenings and weekends.
Ability to stand for extended periods, up to 8 hours per shift.
Ability to lift up to 30 pounds and perform bending, reaching, and light physical movement.

Nice To Haves

A degree in art, design, marketing, or a relevant field.

Responsibilities

Set the standard for exceptional customer service and represent the Framebridge brand in retail stores.
Support onboarding and training of retail team members.
Execute and improve retail operational activities to help meet customer experience and financial goals.
Build relationships with customers and coach retail team members using strong listening, oral, and communication skills.
Demonstrate product knowledge and provide design advice to customers; train team members to do the same.
Answer questions and troubleshoot issues using sound judgment.
Suggest innovations and improvements to the retail experience.
Help Framebridge deliver on its 100% happiness guarantee.
Work a flexible schedule, including evenings and weekends, to meet business needs.