Retail Keyholder
About The Position
As a member of the management team at David’s Bridal, the Retail Keyholder helps build and retain a high-performing team, create a consistent environment of world-class customer service, and exceed sales plans. The role provides hands-on leadership by mentoring, leading, and coaching team members, known as Dream Makers, and by building a climate of high performance and five-star customer service. The position supports store operations through active floor management, payroll and timesheet monitoring, sales-goal execution, inventory oversight, performance coaching, and staffing. The role also contributes to the store’s Total Monthly Income goals across front-of-house and alterations operations.
Requirements
- High school diploma or degree.
- Two to four years of prior retail management experience in an apparel or specialty-store environment.
- Prior experience with a computerized point-of-sale system.
Responsibilities
- Lead and model a customer-first culture across all roles.
- Manage the sales floor by assigning shifts, reviewing results, and providing feedback to maintain a five-star guest experience.
- Provide ongoing coaching and training to improve team members’ selling skills, behaviors, and processes.
- Monitor store payroll to help keep hours within the monthly budget, and accurately monitor and acknowledge timesheets for scheduled shifts, breaks, and meals.
- Help lead the store to achieve Total Monthly Income goals by executing foundational excellence and performance-based leadership across front-of-house and alterations.
- Monitor inventory management, special orders, receiving, layaway, out-of-stock items, repairs, and merchandise first-quality standards.
- Communicate daily sales goals and drive action through Chat Ins and Chat Outs.
- Observe individual performance and implement improvement action plans through weekly performance discussions using customer reviews and mystery shops.
- Help build a strong bench and talent pipeline, maintain staffing, achieve staffing goals, and fill open positions within 30 days.
- Perform other duties as assigned.
Benefits
- Rewarding environment and competitive pay.
- Team bonus.
- Dayforce Wallet early-pay access.
- Referral incentive program.
- Generous Dream Maker discount after the first pay period.
- Vision care.
- Supplemental insurance for critical illness, hospital indemnity, and accidental injury.
- 401(k) program.
- Discount for identity theft protection.
- Home and auto insurance discounts.
- Mobile discounts.
- Legal benefits through MetLife Hyatt Legal Plans.
- Pet insurance.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
