Retail Key Holder

Kendra Scott•Burlington, MA

About The Position

As a Key Holder at Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and helping ensure a WOW guest experience. You assist with daily store operations and contribute to training, motivating, and celebrating Stylists and other team members. You bring enthusiasm for driving results and amplifying the brand’s purpose while positively representing Kendra Scott’s culture. The role focuses on delivering exceptional customer service, developing team members, supporting sales and store productivity, building brand awareness through community and philanthropic initiatives, and maintaining store safety and asset protection standards. Key Holders flex across the Salesfloor, Color Bar™, Events, and Back of House as needed, proactively address guest concerns, collaborate with colleagues, and provide real-time coaching and feedback.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
Strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.
Shared appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Support sales, store productivity, and guest connections to help drive results.
Assist with building brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow asset protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and recommend products suited to their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with and support the team, share ideas, and contribute to mutual accountability and trust.
Proactively resolve guest concerns and take action to ensure positive experiences.
Set clear and attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.