Retail Key Holder

Kendra Scott•Grand Rapids, MI

About The Position

As a Key Holder, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role focuses on driving results, amplifying the brand purpose, and representing Kendra Scott's culture in a positive way. The position involves modeling and teaching WOW service, developing Stylists, building guest connections, supporting sales and store productivity, contributing to community initiatives and philanthropic events, maintaining safety and asset protection standards, and sharing product and styling expertise. Key Holders flex across the Salesfloor, Color Bar™, Events, and Back of House, collaborate with the team, resolve guest concerns, and coach others through ongoing feedback.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
Growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company's core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service and ensure guests feel welcome and receive positive experiences.
Train and develop Stylists to provide WOW experiences.
Support sales growth by maximizing store productivity and building guest connections.
Help build brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety and asset protection standards and follow company policies and procedures.
Educate guests and team members about products and personal style, and make product suggestions that fit their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with and support team members, sharing ideas and promoting mutual accountability.
Proactively resolve guest concerns and take action to ensure positive experiences.
Challenge and coach team members with clear goals and ongoing feedback.