Retail Key Holder

Kendra Scott•Fort Worth, TX

12d

About The Position

As a Key Holder at Yellow Rose by Kendra Scott, you support the Store Leadership Team by leading strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations, provide input on training and motivating Stylists and team members, and help celebrate their contributions. The role focuses on driving results, amplifying the brand purpose, and representing Kendra Scott culture positively. Yellow Rose by Kendra Scott is an extension of the Kendra Scott brand, inspired by the connection, tranquility, and adventure of the family's Texas ranch. Its collection includes jewelry, apparel, and home goods and celebrates the ranch culture of the American Southwest.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
Growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company's core values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, use WOW Service Principles to connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to provide positive guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts through philanthropic activities and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and recommend products suited to guests' needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with the team and share ideas to provide guest experiences and support mutual accountability.
Proactively resolve guest concerns and take on challenges with urgency and enthusiasm.
Set clear, attainable goals, provide ongoing real-time coaching and feedback, and help others succeed.
Assist with daily store operations and support the Store Leadership Team.