Retail Key Holder
Goodwill of Western New York•Town of West Seneca, NY
•$16 - $18
About The Position
Goodwill WNY is hiring a 3rd Key Holder for a retail leadership role. The position supports store success and community impact by helping oversee daily retail operations, maintaining a positive store environment, delivering customer service, and meeting production and quality goals. The role includes opening and closing the store, securing the building, training associates, and serving as Manager on Duty when needed. Key holders also support merchandising, cleanliness, promotions, cash handling, point-of-sale transactions, and donation sorting and pricing.
Requirements
- Ability to lift up to 50 lbs. and work on your feet.
- Flexible schedule, including evenings and weekends.
- Willingness to attend orientation in Buffalo (full time only).
Nice To Haves
- 1+ year of retail keyholder experience preferred.
- Great customer service skills.
- Confident communication skills and ability to motivate a team.
- Reliability, flexibility, and readiness to lead by example.
Responsibilities
- Perform store opening and closing procedures, including securing the building.
- Train Store Associates and act as Manager on Duty when needed.
- Help maintain a positive, productive store environment.
- Deliver customer service at the register, on the sales floor, and at the donation door.
- Support store operations, including merchandising, cleanliness, and promotions.
- Ensure accurate cash handling and POS transactions.
- Sort donations into sellable, salvage, or trash categories.
- Price items using the store guide and identify high-value goods.
- Meet daily production goals and quality standards.
Benefits
- Pay and benefits are regularly reviewed to stay competitive.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
