Retail Key Holder

Kendra Scott•Fort Worth, TX

12d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You contribute to strong results and amplify the brand purpose while representing Kendra Scott culture positively. Yellow Rose by Kendra Scott is an extension of the Kendra Scott brand inspired by a Texas ranch and the connection, tranquility, and adventure it brings. Its boutique collection includes jewelry, apparel, and home goods celebrating the ranch culture of the American Southwest.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Enthusiasm for fashion and helping others develop personal style, including keeping up with trends and styling pieces.
Growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s values of Family, Fashion, and Philanthropy.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Responsibilities

Model and teach WOW service, connect with guests using the WOW Service Principles, and help ensure every guest feels welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales by maximizing store productivity and building guest connections through WOW experiences.
Assist with brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety and Asset Protection standards and follow company policies and procedures.
Educate guests and team members about products and personal style, and recommend products suited to guests’ needs.
Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with the team and support delivery of positive guest experiences.
Proactively resolve guest concerns and take on challenges and opportunities with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.