Retail Key Holder

Kendra Scott•King of Prussia, PA

About The Position

The Retail Key Holder supports the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring guests have a WOW experience. The role assists with daily store operations and contributes to training, motivating, and celebrating Stylists and team members. The Key Holder helps drive sales and store productivity, builds guest connections, supports community and philanthropic initiatives, and represents Kendra Scott’s culture and brand purpose positively.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evenings, weekends, and holidays.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine enthusiasm for fashion and helping others develop their personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
A genuine passion for giving back and serving the community.
Appreciation for Kendra Scott’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help make a Difference in their Day.
Train and develop Stylists to provide exceptional guest experiences.
Help drive sales, maximize store productivity, and build guest connections.
Support brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety and Asset Protection standards and follow company policies and procedures.
Educate guests and team members about products and personal style, and recommend products to suit their needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with the team and support guest experiences, including behind-the-scenes work.
Proactively resolve guest concerns and take on challenges with urgency, energy, and enthusiasm.
Set clear, attainable goals and provide ongoing feedback and real-time coaching.