Retail Key Holder

Tailored Brands•Jacksonville, FL

14d

About The Position

The Retail Key Holder partners with the Store Manager and store management team to help store team members meet sales performance expectations through active coaching, development of a team-selling environment, and operational excellence. When assigned as the manager on duty, this position leads staff toward sales, service, and operational expectations and is responsible for opening and closing the store when scheduled. The role supports store business plans, staff development and training, customer service, operational tasks, and the execution of company programs and brand standards.

Requirements

Minimum of 1 year of retail or sales experience.
Creative individual who demonstrates good judgment and awareness of the business.
Self-motivated, results-oriented strategic thinker.
Strong organizational and leadership skills.
Excellent written and verbal communication skills.
Active listening and problem-solving skills.
Proven ability to train and develop high-performing store teams.
Proficient with technology systems, applications, Microsoft Office, and video conferencing.
Ability to operate a computer and POS system.
Ability to stand and walk for most of work shifts; frequently bend, squat, and twist; lift up to 50 lbs.; climb a ladder to reach merchandise or supplies; and distinguish fabric patterns and colors.

Responsibilities

Partner with the store management team to lead staff in meeting sales, service, and operational expectations when assigned as manager on duty.
Model company values, lead by example, and actively coach store team members.
Communicate priorities and sales-driving information to store staff.
Assist with recruiting and contribute to an inclusive store environment.
Support achievement of store business plans, including sales, customer service, and operational goals.
Use store reports to understand business decisions and help drive store performance.
Participate in business outreach opportunities and communicate leads to the Store Manager.
Identify performance opportunities and partner with management on development plans.
Help ensure proper staffing for initiatives and operational tasks.
Assist with training store staff on operational functions and customer service expectations.
Stay informed about corporate communications, directives, initiatives, policies, and procedures.
Support implementation of store programs to improve sales, service, operations, and branding.
Support a learning and development culture and serve as an enthusiastic role model for team members.
Partner with management to conduct regular store meetings and keep staff informed of company directives.
Use customer feedback to prevent or resolve customer concerns.
Collaborate with management to maintain visual presentation to brand standards and execute marketing initiatives.
Open and close the store when scheduled as manager on duty.